Frequently Asked Questions

About Our Jewellery

Is your jewellery genuine silver?
Yes. All our jewellery is made from 925 sterling silver and is BIS certified, so you can shop with complete confidence in the purity and quality of every piece.

Will the colour or finish match exactly what I see in the photos?
We shoot all our product images under professional lighting. Slight variations in colour, texture, or finish may occur due to lighting, screen resolution, or natural material characteristics, and these are not considered defects.

Orders & Payment

What payment methods do you accept?
We accept credit/debit cards, net banking, UPI, and other secure online payment options, along with Cash on Delivery (COD) on eligible orders.

Can I cancel my order after placing it?
Orders can be cancelled within 6 hours of placing them, provided they have not already been dispatched. Once an order is dispatched, it cannot be cancelled.

Shipping & Delivery

How long will it take to receive my order?
Orders are typically processed within 1-3 business days and delivered within 3-5 business days, depending on your location and courier availability.

How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS so you can follow your package every step of the way.

Returns & Exchanges

Do you accept returns?
Yes, we accept returns and exchanges. A return or exchange request must be raised within 5 days of delivery via Call or WhatsApp through our official customer support channel.

What condition should the product be in for a return?
The product must be unused, unworn, and unaltered, and returned in its original packaging with the box, invoice, and tags. Personalised, engraved, or made-to-order pieces are not eligible for return.

What if I receive a damaged or incorrect product?
Please notify us within 3 days of delivery along with a 360-degree unboxing video, clear packaging photos, and your Order ID, so we can resolve it quickly.

Still Have Questions?

Feel free to reach out to us anytime, we are happy to help with anything related to your order, our products, or our policies.