Refund policy

Returns, Exchanges & Refund Policy

Silvery Silver Jewellery

At Silvery Silver, every piece of jewellery is thoughtfully crafted and carefully inspected before dispatch. We request our customers to read the following policy carefully to ensure a smooth and transparent shopping experience.

By placing an order on https://www.silverysilver.com/, you agree to the terms outlined below.

Returns & Exchanges

  • We offer returns and exchanges in case you do not like the product after delivery.

  • A return or exchange request must be raised within 5 (five) days from the date of delivery.

  • Requests must be initiated via Call or WhatsApp through our official customer support channel only.

  • Requests raised after the stipulated timeline may not be accepted.

Once the return request is approved, the customer may choose one of the following options after the returned product is received and verified at the Silvery Silver warehouse:

  • Replacement

  • Refund

  • Store Credit (if applicable)

Silvery Silver reserves the right to approve or reject any return or exchange request after quality inspection.

Conditions for Return Acceptance

To be eligible for a return or exchange, the product must:

  • Be unused, unworn, and unaltered

  • Be returned in original condition, along with original packaging, box, invoice, tags, and any complimentary items

  • Not show any signs of wear, scratches, damage, alteration, or tampering

Products that fail to meet the above conditions shall not qualify for a refund or exchange.

Non-Returnable & Non-Exchangeable Items

The following items are strictly non-returnable and non-exchangeable:

  • Personalised or engraved jewellery

  • Custom-made or made-to-order products

  • Silver coins, idols, utensils

  • Products damaged due to misuse, mishandling, or third-party intervention

  • Products returned without original packaging or documentation

Exceptions may be made only in cases of verified manufacturing defects, subject to inspection and approval.

Reverse Shipping – Cost & Responsibility

  • All reverse shipping must be arranged by the customer.

  • The entire cost and responsibility of return shipping lies solely with the customer.

  • Silvery Silver does not offer reverse pick-up services under any circumstances.

  • Customers are strongly advised to use a reliable, insured, and trackable courier service.

Silvery Silver shall not be responsible or liable for:

  • Loss of the parcel during return transit

  • Theft or damage while in transit

  • Delay in delivery of the returned product

  • Any courier-related issues during reverse shipping

Refunds, replacements, or store credits will be processed only after the returned product is successfully delivered and verified at our warehouse.

Missing, Lost, or Tampered Returns

  • In cases where a return parcel is received with:

    • Missing items

    • Empty packaging

    • Damaged or substituted products

    • Signs of tampering

The refund or exchange will be put on hold.

  • An internal investigation will be initiated, which may take a minimum of 14 working days or longer, depending on the case.

  • Refunds or replacements will be issued only after successful verification.

Silvery Silver reserves the right to:

  • Deduct an amount up to the full product value

  • Reject the return entirely in case of fraud or non-compliance

Refund Policy

  • Refunds are initiated only after quality inspection and approval.

  • Refunds are processed strictly as per the original invoice value of the product.

  • The following charges are non-refundable:

    • Shipping charges

    • COD charges

    • Gift wrapping charges

    • Any handling, convenience, or service fees

Mode of Refund

  • Prepaid Orders: Refunds will be credited to the original payment method used at checkout.

  • Cash on Delivery (COD) Orders: Refunds will be processed only to the bank account of the individual whose name appears in the billing details.

Refund processing timeline is 7–10 working days after approval.

Damaged / Incorrect Product on Delivery

  • In the unlikely event of receiving a damaged or incorrect product, customers must notify us within 3 (three) days of delivery.

  • Customers must share:

    • A 360-degree unboxing video

    • Clear images of the outer and inner packaging

    • Product images

    • Order ID

Claims raised without adequate proof or beyond the stipulated timeline may not be honoured.
Silvery Silver reserves the final right of decision in such cases.

Product Appearance Disclaimer

  • All product images are shot under professional lighting conditions.

  • Slight variations in colour, texture, or finish may occur due to lighting, screen resolution, or natural material characteristics.

  • Such variations shall not be treated as defects.

Shipping Timeline

  • Orders are generally delivered within 6–8 business days from dispatch.

  • Delivery timelines may be extended in cases of:

    • Personalised jewellery

    • Made-to-order products

    • Operational or courier delays

Customers will be informed proactively in such cases.

Order Cancellation

  • Orders can be cancelled within 6 hours of placing the order, provided the order has not been dispatched.

  • Once dispatched, orders cannot be cancelled.

  • Customised, personalised, or made-to-order jewellery cannot be cancelled once processing has started.

General Disclaimer

  • Silvery Silver reserves the right to modify prices, policies, offers, and terms at any time without prior notice.

  • Product availability and specifications are subject to change.

  • Any misuse, fraudulent activity, or policy abuse may result in refusal of service.

Governing Law & Jurisdiction

  • All policies shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of Indian courts.

Customer Support

For any assistance related to returns, exchanges, or refunds, please contact us and mention your Order ID.

📧business.silverysilver@gmail.com